CARNIVAL CRUISE LINES LAUNCHES NEW ELECTRONIC GROUP MANAGEMENT TOOL FOR TRAVEL AGENTS
MIAMI (April 30, 2008) – Carnival Cruise Lines has rolled out an exciting enhancement to its travel agent Web portal designed to provide travel agents with a convenient means of managing their group bookings electronically.
Through the new tool, available within BookCCL.com and other electronic channels supported by Carnival, travel agents can perform a host of functions that previously had to be done over the phone through the line’s group reservations department. These include:
- Berth group cabins and select/modify cabin assignments
- Select/modify specific cabin requirements for guests such as selecting interior, ocean view or balcony accommodations
- Enter/modify guest detail information
- Assign/modify cities for FlyAweigh air supplements
- Submit cruise payment information by posting a credit card payment or a check number
- Assign/modify pre- and post-cruise land packages
- Assign pre-paid gratuities and/or Carnival’s Vacation Protection Plan
- View or request cabin level account summary
Sailings effective September 1, 2008, and beyond are accessible through BookCCL.com for agents to manage their group cabins.
“Group bookings represent a significant portion of Carnival’s business and our new BookCCL.com group tool provides travel agents with ‘24/7’ access to manage their group business, while enhancing their service levels to their clients,” said Cherie Weinstein, Carnival’s vice president – group sales and administration.
Agent tutorials are available on BookCCL.com for agents to learn at their own pace. Tutorials include basic BookCCL.com functionality and the new group cabin management feature.
For assistance with BookCCL.com and other on-line tools, please contact the eSolutions Group at 1-800-845-2599, Monday through Friday 9 a.m. to 8 p.m. and Saturdays 9 a.m. to 6 p.m. EDT.
Carnival is the largest and most popular cruise line in the world, with 22 “Fun Ships” operating voyages ranging from three to 18 days in length to the Bahamas, Caribbean, Mexico, Alaska, Hawaii, New England, Canada, Bermuda, Europe, and South America. The line has three new ships scheduled for delivery between now and 2011.
For additional group information and reservations, call toll-free at 1-800-327-5782; for individual reservations call 1-800-327-9501. Information is also available on-line via the line’s travel agent Internet portal, BookCCL.com.
Carnival Cruise Lines, a unit of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is a proud member of the exclusive World’s Leading Cruise Lines. Our exclusive alliance also includes Holland America Line, Princess Cruises, Cunard Line, Costa Cruises, and The Yachts of Seabourn. Sharing a passion to please each guest, and a commitment to quality and value, our member lines appeal to a wide range of lifestyles and budgets. Together, we offer exciting and enriching cruise vacations to the world’s most desirable destinations.