Carnival Cruise Line is extending our pause of North American operations to May 11.
We are working with our guests to address this disruption to their vacation plans and extend our apologies. For our guests’ convenience, we have automated the customer service process and urge our guests and travel agent partners to please use the online forms as requested in emails being sent. Our offices in Greater Miami remain closed at the direction of local officials and our ability to handle calls has been severely impacted by the ongoing situation. The web address for customers to make a selection is https://www.carnival.com/request-forms/cancellation-preference-v2.aspx. Please note that requests can only be submitted through this link for sailings impacted by these cancellations.
This decision also has implications for the thousands of our crew members who remain on our ships, and just like they have always taken care of our guests, we are working diligently to continue to take care of them and get them home where possible.
We remain committed to our return to service and will use this time to continue to build additional processes, protocols and resources to protect the health and safety of our guests, crew and the destinations we serve.
We thank our guests for their understanding and look forward to welcoming them on a future Carnival cruise.